Terms of service

Terms of Service

Last updated: 18 June 2026

These Terms of Service (“Terms”) apply when you access chairukforyou.com (the “Website”) or purchase products from us.

Please read these Terms before placing an order. By placing an order through the Website, you agree to these Terms. Nothing in these Terms affects any rights you have under applicable consumer law.

1. About us

The Website is operated by L N TUAN LTD, trading as chairukforyou.

Our warehouse and collection location is in West Bromwich, B70 9UN. Collection is available by prior arrangement only. The warehouse and collection location is separate from our registered office. Please do not send returns to either address until we have confirmed the correct return instructions.

2. Who may use the Website

You must be at least 18 years old and legally capable of entering into a contract to place an order.

You agree to provide accurate, complete and current information when ordering. You are responsible for checking your order details, delivery address and contact information before submitting an order.

You must not misuse the Website, attempt to interfere with its security or operation, introduce malicious code, or use the Website for unlawful or fraudulent purposes.

3. Product information

We take reasonable care to describe and display our products accurately. However, colours may appear differently depending on your screen, lighting and device settings.

Product photographs are for illustration. Props, room settings and other items shown in lifestyle images are not included unless the product description expressly says otherwise.

Dimensions, weights, materials and other specifications are approximate unless stated otherwise. Please contact us before ordering if a particular measurement, colour, finish or feature is essential for your intended venue or use.

Product availability may change. Adding a product to your basket does not reserve it.

4. Prices and payment

Prices are shown in pounds sterling (GBP). Any applicable taxes, delivery charges and other charges will be shown before you complete checkout.

We may change prices at any time, but a change will not affect an order that we have already accepted.

If a product is listed at an obviously incorrect price because of an error, we may cancel the affected order and refund any payment made. Where reasonably possible, we will contact you and give you the option to place a new order at the correct price.

Payment must be made using a payment method offered at checkout. Payment services may be provided by Shopify or another third-party payment provider and may be subject to that provider’s terms.

5. How an order is accepted

When you submit an order, you are offering to buy the products in your basket under these Terms.

An automatic order acknowledgement confirms that we received your order; it does not necessarily mean that we have accepted it. A contract is formed when we send confirmation that the order has been accepted or dispatched, whichever occurs first.

We may refuse or cancel an order before acceptance where:

  • a product is unavailable;
  • payment cannot be authorised;
  • the price or product information contains an obvious error;
  • we cannot deliver to the address provided;
  • we reasonably suspect fraud, misuse or unlawful activity; or
  • an applicable purchase limit has been exceeded.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled products.

6. Delivery

We currently deliver within the UK, subject to the service areas, postcode exclusions, charges and delivery options shown on our Delivery Information page.

Delivery estimates are estimates rather than guaranteed dates unless we expressly agree a fixed delivery date with you in writing. Delays may occasionally occur because of courier disruption, severe weather, access restrictions or other circumstances outside our reasonable control.

Please provide a complete and accessible delivery address. You are responsible for telling us before dispatch about relevant access issues, including restricted entrances, stairs, loading restrictions or limited delivery hours.

If delivery cannot be completed because nobody is available, the address is incorrect, access is not reasonably available or you have not provided necessary instructions, additional storage, redelivery or return charges may apply where permitted by law.

For bulky orders, large quantities or venue deliveries, please contact us before ordering so that we can confirm stock and suitable delivery arrangements.

Unless otherwise agreed, we will deliver consumer orders without undue delay and no later than 30 days after the contract is formed.

7. Collection

Collection may be available from our warehouse in West Bromwich, B70 9UN by prior arrangement.

We will tell you when an order is ready and provide the full collection instructions. Please do not travel to the warehouse until we have confirmed that your order is ready.

We may ask for the order number, proof of purchase and identification before releasing an order. If another person will collect for you, please tell us in advance.

8. Checking your order

Please inspect products as soon as reasonably possible after delivery or collection.

If an item is missing, damaged, faulty or not as described, contact us promptly with your order number and, where helpful, photographs of the product and packaging. This helps us investigate with the courier and arrange an appropriate solution.

Reporting an issue promptly does not reduce your statutory rights.

9. Consumer cancellation rights

If you are a consumer who purchased online, you will normally have the right to cancel your order without giving a reason from the date the contract is formed until 14 days after you, or a person nominated by you, receives the goods.

If products from one order are delivered on different days, the cancellation period normally ends 14 days after the last product is received.

To cancel, send us a clear statement before the cancellation period expires. You may contact us by email, through the Website contact form, or by using the model cancellation form at the end of these Terms.

After telling us that you wish to cancel, you must return the goods within 14 days. Unless the goods are faulty, not as described, or we agree otherwise, you are responsible for the direct cost of returning them.

You may inspect products as you would reasonably be allowed to do in a shop. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Certain statutory exceptions may apply, including to products made to your specifications or clearly personalised. We will identify any applicable exception before you order.

10. Refunds following cancellation

Where you validly cancel a consumer order, we will refund:

  • the price paid for the returned products; and
  • the cost of our least expensive standard delivery option, if you paid for delivery and are returning the entire order.

We do not have to refund the additional cost of an express or premium delivery option above the cost of standard delivery.

We will make the refund using the original payment method unless otherwise agreed. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

We will issue the refund within 14 days after that point, subject to any lawful deduction for excessive handling.

11. Faulty, damaged or incorrectly described products

Products must be of satisfactory quality, fit for any purpose made known to us and match their description, as required by applicable law.

If a product is faulty, damaged on arrival or not as described, please contact us. Depending on the circumstances and your statutory rights, the available remedy may include rejection and refund, repair, replacement or a price reduction.

We will cover reasonable return costs where a return is required because the product is faulty, damaged on arrival, not as described, or we supplied the wrong product.

Any warranty advertised on the Website is additional to, and does not replace or restrict, your statutory rights.

12. Returns process

To request a return:

  1. Visit the Your Orders area of the Website and follow the available return process; or
  2. Contact us using the details in section 1.

Please include your order number, the products you wish to return and the reason for the return.

Pack products securely and retain proof of postage or collection. Do not send a return to an address until we have confirmed the correct return instructions.

Further practical information is available in our Refund Policy. If that policy conflicts with these Terms or your statutory rights, your statutory rights will take priority.

13. Business and trade purchases

If you buy wholly or mainly for business, trade, venue, charity, organisation or professional purposes, you must tell us when requesting a quotation or before placing the order.

Additional written terms may apply to bulk, trade, made-to-order or specially agreed purchases. Any quotation, pro-forma invoice or written agreement that we issue will form part of the contract. If there is a conflict, the specifically agreed written terms will take priority for that order.

Consumer cancellation rights do not apply to purchases made wholly or mainly for business purposes.

Nothing in these Terms excludes any right or remedy that cannot legally be excluded.

14. Ownership and risk

For consumer orders, responsibility for loss or damage passes to you when the goods are delivered to you or to a person you nominated to receive them. If you appoint your own carrier and that carrier was not offered by us, risk passes when the goods are delivered to that carrier.

You will own the goods once we have received payment in full.

15. Liability

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability arising from consumer rights that cannot legally be excluded.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed.

We supply products to consumers for private use. If you use a consumer purchase for commercial, business or resale purposes, we will not be responsible for business losses such as loss of profit, revenue, contracts, business opportunity, goodwill or anticipated savings, except where liability cannot legally be excluded.

Nothing on the Website is professional venue-planning, structural, fire-safety or regulatory advice. You are responsible for ensuring that the products and your seating layout are suitable for your premises, users and applicable venue requirements.

16. Website content and intellectual property

The Website and its content, including text, graphics, logos, photographs, product descriptions and design, are owned by or licensed to us and are protected by intellectual property laws.

You may use the Website for personal shopping and other lawful purposes. You must not reproduce, republish, scrape, distribute, sell or commercially exploit Website content without permission, except where the law allows.

17. Third-party services and links

The Website may contain links to third-party websites or use services provided by Shopify, payment providers, couriers and other suppliers.

We are not responsible for third-party websites that we do not control. Their own terms and privacy notices may apply.

18. Privacy

Our Privacy Policy explains how personal information is collected, used and shared. Please read it alongside these Terms.

19. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control. If such an event materially affects your order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the impact.

Your statutory rights relating to delayed delivery or cancellation are not affected.

20. Changes to these Terms

We may update these Terms from time to time. The version published on the Website when you place an order will normally apply to that order, unless a change is required by law or a regulator.

The date at the top shows when these Terms were last updated.

21. Severability and waiver

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.

If we do not immediately enforce a right under these Terms, that does not mean we have waived it.

22. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also benefit from mandatory protections under the law where you live and may bring proceedings in your local courts.

Please contact us first if you have a complaint so that we can try to resolve it.

23. Contact

Questions about these Terms or an order can be sent to:

Model cancellation form

Complete and return this form only if you wish to cancel an eligible consumer contract.

To: L N TUAN LTD, 75 Wellington Street, Nottingham, NG3 1DX, United Kingdom
Email: 834148639@qq.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods:
________________________________________

Order number:
________________________________________

Ordered on / received on:
________________________________________

Name of consumer(s):
________________________________________

Address of consumer(s):
________________________________________

Signature of consumer(s), if submitted on paper:
________________________________________

Date:
________________________________________